Policies & FAQ
Important information about our programs, policies, and frequently asked questions
Student Policy
All students are expected to come prepared for class with necessary materials and completed homework assignments. Active participation and respectful behavior are required at all times.
Students should arrive on time for their scheduled sessions. Repeated tardiness may result in reduced instruction time.
We foster a supportive learning environment where students feel comfortable asking questions and making mistakes as part of the learning process.
Attendance Policy
Regular attendance is crucial for student success. Students are expected to attend all scheduled classes.
If a student must miss a class due to illness or emergency, please notify us as soon as possible.
Make-up sessions may be available for excused absences, subject to instructor availability and advance notice.
Cancellation Policy
Same-day cancellations: Classes cancelled on the same day will be charged in full unless due to emergency circumstances.
24-hour notice: Cancellations with at least 24 hours advance notice may be eligible for a make-up session or credit, subject to availability.
Program withdrawal: If you need to withdraw from a program, please provide at least two weeks notice. Refunds are handled on a case-by-case basis.
Pickup Policy
Students must be picked up promptly at the scheduled end time of their class or session.
For safety reasons, students will only be released to authorized individuals listed on their registration form.
Late pickups (more than 15 minutes after class end time) may result in additional charges.
Payment Policy
Tuition payments are due at the beginning of each month for that month's sessions.
We accept payment by check, cash, or electronic transfer. Please make checks payable to "ReadingPlex MathPlex."
Late payments may result in a late fee and/or suspension of services until payment is received.
A registration fee may be required for new students enrolling in programs.
Billing Cycle for 2026-2027
Tuition is billed monthly, with invoices sent at the end of each month for the following month.
Payment is due by the 1st of each month. Sessions begin after payment has been received.
If you have questions about your bill or need to discuss payment arrangements, please contact us as soon as possible.
| Cycle | Class Dates |
|---|---|
| Cycle 1 | Aug 3-7, 10-14, 17-21, 24-28 |
| Cycle 2 | Aug 31-Sept 4, Sept 7-11, 14-18, 21-25 (Note: Sept 7 - No Monday) |
| Cycle 3 | Sept 28-Oct 2, Oct 5-9, 12-16, 19-23 (Note: Oct 12 - No Monday) |
| Cycle 4 | Oct 26-30, Nov 2-6, 9-13, 16-20 |
| THANKSGIVING BREAK | Nov 23-27 (No classes - Not charged) |
| Cycle 5 | Nov 30-Dec 4, 7-11, 14-18, 28-Jan 1 |
| WINTER BREAK | Dec 21-25 (No classes - Not charged) |
| Cycle 6 | Jan 4-8, 11-15, 18-22, 25-29 (Note: Jan 18 - No Monday) |
| Cycle 7 | Feb 1-5, 8-12, 15-19, 22-26 (Note: Feb 15 - No Monday) |
| Cycle 8 | Mar 1-5, 8-12, 15-19, 22-26 |
| SPRING BREAK | Mar 29-Apr 2 (No classes - Not charged) |
| Cycle 9 | Apr 5-9, 12-16, 19-23, 26-30 |
| Cycle 10 | May 3-7, 10-14, 17-21, 24-28 |
| SUMMER BREAK | May 31 - July 30 (9 weeks - No Classes - No charge) |
| NEW CYCLE 2027-2028 | Starts Aug 2, 2027 |
Payment Portal
Access your account, view invoices, and make payments online through our secure payment portal.
Access Payment PortalFrequently Asked Questions
What ages/grades do you serve?
We serve students in grades 3-10. Our programs are tailored to meet the needs of each age group and skill level.
How are students placed in programs?
Students are placed based on their current grade level, skills, and learning goals. We may conduct an initial assessment to determine the best fit.
What is your class size?
Class sizes vary by program. Our reading and writing programs typically have small group sessions (4-8 students), while MathPlex offers 1:1 instruction.
Do you offer online classes?
We offer both in-person and online options for most programs. Please contact us to discuss which format would work best for your student.
How do I register my child?
You can register through our website using the registration form, text or call us at (657) 200-1118, or email us at ilovereadingplace@gmail.com.
What if my child needs to miss a class?
Please notify us as soon as possible. With 24 hours advance notice, we may be able to arrange a make-up session, subject to instructor availability.